Cloud Infrastructure
- Provider
- Amazon Web Services
- Region
- ap-south-1 (Mumbai, India)
- Data residency
- India — customer data does not leave India unless explicitly requested
- Redundancy
- Multi-AZ deployment
Availability & Reliability
Uptime commitments, backup posture, and business continuity approach for Calispec GMS
99.5%
Monthly Uptime SLA
99.7%
12-Month Rolling Uptime
4 hours
Recovery Time Objective (RTO)
1 hour
Recovery Point Objective (RPO)
Uptime History
100%
Jan 2026
99.9%
Feb 2026
99.7%
Mar 2026
100%
Apr 2026
99.8%
May 2026
100%
Jun 2026
99.9%
Jul 2026
99.7%
Aug 2026
Backup & Recovery
- Frequency
- Automated daily backups
- Retention
- 30 days
- Restore testing
- Quarterly verified restore tests
- Backup encryption
- AES-256
Maintenance Windows
- Scheduled maintenance
- Communicated minimum 48 hours in advance
- Emergency maintenance
- Communicated as soon as possible
- Notification channel
- Email to registered contacts
- Status page
- status.calispec.ai
Business Continuity
- BCP
- Documented and annually reviewed
- DR testing
- Annual tabletop or live failover test
- First DR test scheduled
- Q1 2027
- IR contact
- security@calispec.ai